时间：2011-09-14 19:02来源：蓝天飞行翻译 作者：航空 点击：次
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必须使用以下网址http://382reporting.ost.dot.gov提供的表格, 每 年 总 结 一 份 前 一 个 日历 年有关残疾旅客投诉 的情况 ,必须在每年1月的最后一个星期一提交前一个日历年的投诉 。必须通过互联网提交信息, 除非 可 以证 明 如 果不 通 过纸 质文件,光盘或电子邮件会造成严重负担或是证明交通部批准的除外。表格必须全部填写 ,如某一类别没有投诉 的,承运人可以填入 “0”。每一份年度报告都必须包含以下有承运人法定代表签署的证明,“我证明本报告是在我的指导下根据14 CFR Part 382准备的 。我 证 实 ,据我所知,本报告真实、正确并完整。”。 You must retain correspondence and record of action taken on all disability-related complaints for three years after receipt of the complaint or creation of the record of action taken.You must make these records available to Department of Transportation officials at their request. (e) 在收到投诉或建立采取行动记录以后 ,必须 将投诉信件或采取行动的记录保留至少三年 。如果交通部要求 ,应该向交通部 提供 这些记录 。 (f)(1) As either carrier in a codeshare relationship, you must comply with paragraphs (c) through(e) of this section for— (f)(1) 如果是代码共享承运人 (市场方 ), 则必须遵循本段c-e关于以下内容的要求 (i) Disability-related complaints you receive from or on behalf of passengers with respect to difficulties encountered in connection with service you provide; (i) 残疾旅客或其代表提出在接 受承运人提供的服务中 ,与残疾相关的 投诉 ; (ii) Disability-related complaints you receive from or on behalf of passengers when you are unable to reach agreement with your codeshare partner as to whether the complaint involves service you provide or service your codeshare partner provides; and (ii) 残疾旅客或其代表提出的关于承运人无法与代码共享合作伙伴就提供的服务达成协议的 与残疾相关 的投诉 ;和 (iii) Disability-related complaints forwarded by another carrier or governmental agency with respect to difficulties encountered in connection with service you provide. (iii) 另一家承运人或政府机构 转交过来 就其提供的服务中 与残疾相关的投诉。 (2) As either carrier in a codeshare relationship, you must forward to your codeshare partner disability-related complaints you receive from or on behalf of passengers with respect to difficulties encountered in connection with service provided by your code-sharing partner. (2) 如果承运人处于代码共享状态 ,必须 将接受到的旅客或其代表提出的对代码共享合作伙伴服务的投诉交给代码共享合作伙伴 。 (g) Each carrier, except for carriers in codeshare situations, shall comply with paragraphs (c)through (e) of this section for passengers as well as disability-related complaints forwarded by another carrier or governmental agency with respect to difficulties encountered in connection with service it provides. 每个承运人 ,代码共享 的情况除外 ,应该遵循本段 c-e的规定接收残疾人或其它代表发出的投诉 ,或是由另一家承运人或政府机构 转交过来的就其提供的服务中 与残疾相关的 投诉 。 Carriers that do not submit their data via the Web shall use the disability-related complaint data form specified in Appendix A to this Part when filing their annual report summarizing the disability-related complaints they received. The report shall be mailed, by the date specified in paragraph (d) of this section, to the following address: U.S. Department of Transportation,Aviation Consumer Protection Division (C-75), 1200 New Jersey Avenue, SE, West Building,RoomW96-432, Washington, DC 20590. |
