Operations Engineering
A function within an airline with responsibility for analysis, application and/or customisation of:
ƒ aircraft performance data;
ƒ infrastructure (routes and airports) issues, including FMS data base customisation and NOTAMs;
ƒ equipment specifications and requirements..
Operations Manual (OM)
A manual, or collection of manuals, containing procedures, instructions and guidance for use by operational personnel in the execution of their duties. The operations manual, which may be issued in separate parts, is typically organized with the following structure:
ƒ General
ƒ Aircraft Operating Information
ƒ Areas, routes and aerodrome;
ƒ Training
See Aircraft Operating Manual, General Operations Manual, Route Manual, and Training Manual
Operator
An organisation that holds an Air Operator Certificate (AOC) and engages in commercial passenger and/or cargo air transport operations.
The term “Operator” as used in this manual means the Operator being audited. The term “operator” as used in this manual is generic and means any operator.
Original Equipment Manufacturer (OEM)
The original manufacturer of any hardware component or sub-component, including aircraft, aircraft engines, aircraft components and other equipment used in operations.
Equivalent Terms: Manufacturer Outsourcing
The business practice of an operator voluntarily transferring, usually under the terms of a formal contract or agreement, the conduct of a process or function to an external (third party) service provider selected by the operator. Under outsourcing, the operator retains responsibility for the output or results of such process or function conducted by the external service provider.
Equivalent Terms: Contracting, Sub-Contracting Overhaul (Maintenance)
The restoration of an item to zero time with respect to the level specified and in accordance with the instructions defined in the relevant manual.
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